Refund Policy

Returns & Refunds

🔄 30-Day Return Policy

• You may return unworn, unwashed items with original tags within 30 days of delivery

• Refunds will be issued to your original payment method within 5-10 business days

• Return shipping costs are the customer's responsibility (except for defective items)

Exchanges

🔄 How to Exchange an Item

1. Contact our customer service at service@chillsale.com within 30 days of delivery

2. Specify the item you wish to exchange and your preferred replacement

3. We'll provide return instructions and process your exchange once we receive the original item

4. You'll only pay any price difference if the new item costs more

❗ Note: Exchanges are subject to product availability. If your preferred item is out of stock, we'll offer alternatives or issue a refund.

Damaged or Defective Items

⚠️ If you receive a damaged or defective product:

1. Contact us immediately at service@chillsale.com (within 7 days of delivery)

2. Include photos of the damaged/defective item and packaging

3. We'll arrange a free return and send a replacement (if available) or issue a full refund

4. In some cases, we may ask you to return the item for quality inspection

Important Notes

• Sale items are eligible for exchange or store credit only

• Final sale items (marked as such) cannot be returned or exchanged

• Original shipping fees are non-refundable (except for damaged/defective items)

• Please allow 1-2 weeks for us to process your return after we receive it